![]() The people who face the issue can record it easily. Optional: If the scenario is not reproducible systematically, or reproducible only with specific user/tenant, DS Support may also ask you:.Is it reproduced systematically? Yes/No: since when is it reproduced? (date and hour).Is it reproduced by all users? Yes/No: provide login and email address of the user impacted.Is the issue reproduced on all several browsers? (IE/Firefox/Chrome) Yes/ No: precise specify your Browser and version.Screen capture OR video of the error: it's better to illustrate your scenario for a quick understanding of your issue. ![]() Expected Result: describe the result you expect instead.Scenario: describe the step by step workflow that lead to your issue, since you start 3DEXPERIENCE Platform.Problem detection date : date on which you have encountred the problem.Tenant ID: it's the Rxxxxxxxxxxxx identifier visible in 3DSwY URL.How can I help Customer Success to better analyze my cloud issue?įor Web applications issues on cloud, we generally need the following information from you:
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